Product Return

Return of non-defective products – the right to reasonable withdrawal from the customer.

The customer reserves the right to return the products he purchased, in accordance with the consumer protection law,unjustifiably, within (14)fourteen calendar days, from the date of the product reception. In that case the merchandise must return to its original status. Non-defective products can be returned and transportation feescan be paid by our company, only after our phone communication with the customer and always accordingly with the quantity and the price of the merchantise.

Orders for refund will be issued only for products returned as appropriate. If the returned product does not fulfill the conditions listed, the package will be sent back to the customer. All return conditions apply to product change.     

Exceptions from the right of withdrawal            

1. Where the products have been modified after the customer’s request.            
 2. For damage caused during the opening of the product, for which the liability is burden exclusively to the customer.

Returns will be accepted strictly, only if the following conditions are complied:

1. The product is in its original excellent condition. The audit will be carried out by the manager of our online store.
2. The product is returned within a safe packaging, so that it does not wear or break during its transportation. We are not responsible for any loss or damage during the transportation of the product.
3. With the product, must  return  all the documents that accompanied it,in excellent condition and intact.
4. The customer has exercised his right of withdrawal, within the above deadline of 14 calendar days from the date he received the products.

Procedure for exercising the right of withdrawal

The customer, in order to exercise the right of withdrawal, should inform our online store by sending an e-mail, to the address:[email protected],for his decision. After notification of the customer’s withdrawal declaration, a confirmation of receipt will be sent to him in his e-mail.

Before every return, the customer is necessary to contact us by phone on our store at 2310261779 under the upper deadline.

Customer owes to return the products in safe package,in order to be protected by sending them to our address. Without undue delay and definitely within 14 calendar days from the day that he  communicated, as above, to our electronic store about his decision to withdraw.

Return is made at the customer’s responsibility as we do not be liable for any loss or damage during transport.

The return will be charged  to the customer ,through the courier companies we cooperate with which you have received your package. If the product returned to another company courier or in another means, the cost of return is burden to the customer and our electronic store will not receive products if the cost has not been  already covered by the customer.

For the refund of money:

In case of withdrawal, we will provide you the initial amount to you.

If the payment of the product was made by you via credit card or debit card, our company shall inform the  bank for cancellation of transaction, and the bank will proceed under the terms

provided by contract existed ,between client (you) and the bank.our company after the notification,bears no responsibility for implementation,as well as the time and way of implementing the reversal ,for the specific transaction. if payment is done with cash or bank remittance,or cash on delivery ,in order for our company to return the amount,you must indicate a bank account (sending us proof that you are beneficiary of the account) in which will be depositedthe ammount of money for return the product.

Returns of products that have some defects,or wrong products were delivered.

Our electronic store gives our focus on quality of products, and the best shipment of your order.in the rear case, that the customer received proven defective or wrong product, should inform our company immediately describing the problem.

 especially in these cases the customer can:

1. To refuse to receive the product and to request the delivery of the product he ordered, if it is a proven wrong product shipment.
2. To receive the product and return it ,by requesting the product ordered,as long as it is a wrong product ,or to be replaced as long as it is a deffective product.
3. To exercise the right of withdrawal, to return the product and ask for the money he paid.

Conditions for return of products:

1. To accept the return,the alleged as wrong product,must be in excellent condition,been altered,broken or any way damaged.the product must be returned in a safe packaging, so that it does not break during the transportation .
2. If the product received by the customer is broken, you should contact the same day of receipt, notifing the problem and find a  way to solve it.either with the replacement of the item, or to refund ,after of course the manager of the online store ,carries out a check.
3. Have not passed seven(7)days for shipments within greece, and fifteen(15) days for shipments abroad, from the receipt of the product.

4. in the case that the customer receives a different product that does not consist with the description of our e-shop.
5. Within the package of the product ,customer must return intact and in excellent condition, all the documents accompanying the product (original proof of acquisition / invoice) .the audit will be done by the executive manager of the company.
6. The product has been damaged or broken ,caused by customer treatment

 

Cancellation of order

You have the possibility to cancel your  order immediately, or within the  space, that  the document of delivery of your order, invoice / tax receipt is issued.after the invoice is issued ,no cancellation can be made.

in the  event of cancellation of the transaction, the return of money of the initial purchase, is the same way,  which was the payment made by the customer.in the  event of  charge via credit card,our company shall inform the issuing bank, to cancel the transaction and the bank will proceed to any bank transactions, or reversal, based on contract between the client(you) and the bank.our company after the notification, has no responsibility or liability, for the time and the way of the reversal of the ammount, regulated by the contract above.

NON- PROVISION OF SERVICES

All orders you submit are subject to approval by the company. It is at the discretion of the company to reject your order.here are the  following reasons for possible rejection of your order:

1. If the products you see on the website are no longer available
2. If we have not been able to receive approval of your payment
3. If there are shipment restrictions for a product, as every country has different restrictions policies.
4. If there is any error in the presentation of the product you ordered on our website, such as wrong pricing or description, and is not in favor of the interest of our company.

General terms:

1. The goods travel on behalf of,and with the responsibility of the buyer.
2. The cost of shipping is charged to the customer
3. In case of return of products, the transportation must be made exclusively with the courrier, which we cooperate with.if the customer choose a different courrier company, all the transportation fees is charged to the customer.
4. In case of error when choosing a product and ordering by the customer, the company does not bear any responsibility for the replacement of the product.
5. Our company takes care of the quality control and the correct shipment of the products.we will do its utmost to ensure ,that your order will be shipped as soon as possible, and with all safety.nevertheless sometimes

Some orders happen to delay for the following reasons:

1. Because there is no available product in the company, or delayed delivery of our supplier .
2. The product you ordered is already canceled and is not available, because in some rare cases, some suppliers don’t announce that they stop producing some items.
3. In times of extreme weather conditions, strikes, or excessive workloads of transport company that may affect transportation and delivery of your orders.d) if we can not contact you, by phone, or by (e-mail), if any problem is presented for your order.in relation to the product (availiability) or in the rare case that your personal contact details are not correct (e-mail account).
4. we can not accept any return of products without any defects, or because of not liking of the item. Therefore, our company is advising all the customers, to evaluate the characteristics of the product ,to avoid pointless and not acceptable returns.
5. For any difference between customers- our company, the courts of thessaloniki are the competent authority.
6. In case of you find any error, during any delivery  by our company, please contact with us, the same  working day, for the settlement of the problem.

Our company would ask all customers to contact us ,for any problem, question, wonder , information that may come to you, so that your service is immediate and as best as possible.

 

Privacy Policy.

During your visit to the pages of www.greekart-souvenirs.gr and in order ,to order products, but also to ensure the possibility of contacting you, to inform you about our new products, you may be asked to provide details about you (name, occupation, email address, date of birth, etc.). Any personal data that you declare, anywhere on the pages and services of the website of www.greekart-souvenirs.gr, are intended exclusively, to ensure the operation of the respective service ,and may not be used by any third party, without complying with the provisions of Law 2472/97, on the protection against processing of personal data, as it applies each time.

Cookie Policy

The company uses “cookies” ie software whose installation enables it to collect information, among other things, about the user’s choices and actions on its website, about the Content to which it accesses within the website. The above data ,the company will then be able to use for processing. “Cookies” are small files with information that a website (specifically the web server – web server) stores on a user’s computer, so that every time the user logs on to the website, the latter retrieves this information and offers it to the user related services. By accepting these terms, the user expressly states that he has read and fully understands the specific terms and conditions concerning the installation, operation and purpose that serve the cookies and then provides his specific, explicit, free and up-to-date consent for the installation of cookies, the collection of personal data specifically mentioned above and their use by the company in order to offer personalized content. The user reserves the right at any time to revoke the above consent and / or to disable the relevant settings for the installation of cookies.

How do we process your data?

The personal data we collect from you are managed only with your consent and exclusively for reasons of improving the services of our company, for your correct and timely information, as well as for the fast and correct execution of your order. The details of your order and only those that are necessary, are kept by our company for as long as required by the tax legislation or there may be legal claims.

Otherwise our company does not maintain or store your personal data except for the cases and for the purposes mentioned explicitly above and always for a reasonable period of time only.

Also, our company does not store and manage the data of your means of payment (credit / debit / paypal). When paying by credit or debit card or via paypal, the user automatically goes to the electronic payment platform of the bank, with which our company or Paypal cooperates, respectively, which platforms operate with a strict privacy policy that ensures the confidentiality and confidentiality of your details. Our company only receives confirmation that payment has been completed successfully.

In addition, we use Google Analytics to analyze the use of our online store by our visitors. Google Analytics provides us with aggregate data to help you make business decisions. Google, as a third party, controls the data collected through Google Analytics and you should check its own privacy practices before using our online store. You can find out more about Google Analytics privacy policy at https://support.google.com/analytics/answer/6004245

Responsible for the processing of your personal data is the company with the name, VAMVOUKAKIS IOANNIS, GREEKART-SOUVENIRS, based in Thessaloniki, at 13 Vlali Street, with apm076177006, contact telephones 2310261779, e-mail: info@ greekart-souvenirs.gr/[email protected]. for any question, query or request according to the above the data subject can contact the above

Thank you for your preference.